1. Shipping Coverage
Romy Traveler offers worldwide shipping. No matter where you are, we aim to deliver our products to your doorstep efficiently and reliably.
2. Shipping Method
All orders are shipped using trusted courier partners to ensure safe and timely delivery. We currently support only Cash on Delivery (COD) for all orders. Please ensure someone is available to receive and pay for the order upon arrival.
3. Processing Time
Orders are typically processed within 1–3 business days after confirmation. During high-demand periods or holidays, processing times may be slightly extended.
4. Estimated Delivery Time
Delivery times vary based on location:
- Domestic orders: 4–7 business days
- International orders: 7–15 business days
Note: Remote or customs-restricted regions may take longer.
5. Shipping Costs
Shipping charges are calculated based on destination and order size. Any applicable fees will be displayed during checkout before you confirm your order.
6. Order Tracking
Once your order is shipped, we will provide you with tracking information via email or SMS (where available), so you can monitor your shipment in real time.
7. Customs, Duties & Taxes
For international orders, customs and import duties may apply depending on the destination country. These charges are the responsibility of the customer and may be collected at the time of delivery.
8. Delivery Attempts
If the delivery fails due to customer unavailability or refusal to accept the COD order, the package will be returned to us. Re-delivery may require an additional shipping fee.
9. Delayed or Lost Packages
If your package is significantly delayed or appears lost in transit, please contact us at [email protected]. We will investigate and assist in resolving the issue.
10. Incorrect Shipping Information
Please ensure that your delivery address and contact number are accurate at the time of checkout. Romy Traveler is not responsible for delays or failed deliveries due to incorrect or incomplete shipping details.
11. Contact Us
For questions about shipping or delivery status, please reach out to us at:
[email protected]
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